Vendor Accreditation

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1Provider Type

2Basic Information

3Questionnaire

4Questionnaire

5Questionnaire

6Confirmation

Become an Accredited Vendor

Industry support is paramount to facilitate change. Join the movement today and show your support by adhering to the principles of DPI. Stand proud, as together we will make a difference.

Provider Type*

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Company*

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Questionnaire

Provider Type

Company

If a new or existing client chooses to switch back office software providers at any point in the future, is there a fee to obtain the customer records and/or data, and if so what are the fees?

If a new or existing client chooses to switch back office software providers at any point in the future how long will it take to receive the encrypted file with all customer data?

If a new or existing client chooses to switch back office software providers at any point in the future are there any cancellation fees and if so what are they?

If a new or existing client chooses to switch back office software providers at any point in the future, do you provide an internal technical team to assist in the migration of the customer records and/or data to the new back office software provider?

Are there any fees associated with the migration process to a new back office software provider, and if so what are they?

If a new or existing client chooses to switch back office software providers at any point in the future, are there any additional fees they need to be aware of and if so what are the fees?

If an existing or new client chooses to switch back office software providers at any point in the future, are there any fees, either internal and/or external (third party products/gateways) to obtain customer records and/or associated payment data?

Are there any term length requirements for new or existing clients and, if so, what are they in general terms?

What is the SLA (standard level agreement) for response/resolution on support tickets?

What is your average up time?

In the event of custom work, what is your average per hour or per project cost in general terms?

How often does your company update your software platform, and is there a charge for the updates?

Questionnaire

Provider Type

Company

All information is used for internal review purposes only and will not be shared and/or distributed.

If a new or existing client chooses to switch providers at any point in the future, is there a fee to obtain the customer records and/or data, and if so what are the fees?

If a new or existing client chooses to switch providers at any point in the future how long will it take to receive the encrypted file with all customer data?

If a new or existing client chooses to switch providers at any point in the future are there any cancellation fees and if so what are they?

If a new or existing client chooses to switch providers at any point in the future, do you provide an internal technical team to assist in the migration of the customer records and/or data to the new provider?

Are there any fees associated with the migration process to a new provider, and if so what are they?

If a new or existing client chooses to switch providers at any point in the future, are there any additional fees they need to be aware of and if so what are the fees?

If an existing or new client chooses to switch providers at any point in the future, are there any fees, both internal and/or external (third party products/gateways) to obtain customer records and/or associated payment data?

Are there any term length requirements for new or existing clients and, if so, what are they in general terms?

What is the SLA (standard level agreement) for response/resolution on support tickets?

What is your average up time?

In the event of custom work, what is your average per hour or per project cost in general terms?

How often does your company update your software platform, and is there a charge for the updates?

Questionnaire

Provider Type

Company

All information is used for internal review purposes only and will not be shared and/or distributed.

If an existing client chooses to switch payment providers at any point in the future, are there any fees associated with obtaining credit card data, either internal and/or external (third party products/gateways) and if so what are the fees?

If an existing client chooses to switch payment providers at any point in the future, how long will it take for them to receive the encrypted file?

If an existing or new client chooses to switch payment providers at any point in the future, is there a cancellation fee? If so, how and when is it assessed and what is the fee?

If an existing or new client chooses to switch payment providers at any point in the future, do you provide an internal technical team to assist in the migration of credit card data to the new payment provider?

If an existing or new client chooses to switch payment providers at any point in the future, are there any additional fees the client needs to be aware of and, if so, what are the fees?

Are there any term length requirements for existing clients and, if so, what are the details?

Is your firm PCI compliant or have a PCI exception in place? If fully compliant please provide the AOC (attestation of compliance) certificate.

What is the SLA (standard level agreement) for response/resolution on support tickets?

Provider Type

Company

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Application Summary

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Confirmation*

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